Shipping policy
Dispatch timeline may vary based on product and size availability.
A) For our Ready-to-Wear brand JJV, orders are typically dispatched within 2–4 days.
B) JJ Valaya Couture is made-to-order and requires a specific duration for dispatch, depending on the design and style.
Shipping and Delivery Fees shall be charged for all international shipments as below:
| JJ Valaya | |
| Menswear | |
| Shirts | INR 3500 |
| Kurta Sets | INR 3500 |
| Sherwani Sets | INR 7000 |
| Bandhgala Sets | INR 7000 |
| Nehru Jacket Sets | INR 4500 |
| Footwear | INR 4500 |
| Kamarbandhs | INR 3500 |
| Womenswear | |
| Lehenga Sets | INR 18500 |
| Skirt Sets | INR 8500 |
| Alika Jackets | INR 9600 |
| Anarkali Sets | INR 7000 |
| Jacket Sets | INR 18500 |
| Jumpsuits | INR 6000 |
| Maxi Dresses | INR 6000 |
| Saree Sets | INR 7000 |
| Sharara Sets | INR 7000 |
| Tunic Sets | INR 7000 |
| Kaftans | INR 6000 |
| Veils | INR 3500 |
| JJV | |
| Menswear | |
| Britches | INR 3500 |
| Shirts | INR 3500 |
| Kurta | INR 3500 |
| Bandhgala | INR 4500 |
| Nehru Jackets | INR 3500 |
| Womenswear | |
| Skirt Sets | INR 7000 |
| Anarkali Sets | INR 7000 |
| Maxi Dresses | INR 7000 |
| Saree Sets | INR 7000 |
| Sharara Sets | INR 7000 |
| Tunic Sets | INR 3500 |
| IKA Jackets | INR 3500 |
| Kaftans | INR 3500 |
| Long Tops | INR 3500 |
| Pants | INR 3500 |
| Short Tops | INR 3500 |
| Stoles | INR 3500 |
| Accessories | |
| Bags | INR 5000 |
| Belts | INR 2500 |
| Jewellery | INR 2500 |
| Scarves/ Pocket Squares | INR 2500 |
| Shawls | INR 2500 |
| Sunglasses | INR 2500 |
| Cufflinks/ Buttons | INR 2500 |
| Hairbands | INR 2500 |
Detailed shipping policy :
1. GENERAL
1.1 ELANJ Clothing LLP, having its registered address at ASSET-4, B-1, J W Marriott Hotel, Hospitality District, Aerocity, IGI Airport Area, New Delhi, Delhi, 110037 ("JJV AND JJ VALAYA Styles," "we," "us," or "our"), manages and operates the mobile application/website https://valaya.com (collectively referred to as "ELANJ Clothing LLP"). Through this platform, we facilitate the sale and purchase of apparel, footwear, accessories, and other products under the brand name "JJV AND JJ VALAYA Couture" ("Products") to the users of the platform ("User" or "Users" or "you" or "your").
1.2 This delivery and shipping policy ("Policy"), together with the Terms, outlines our policies and procedures for the delivery and shipping of products purchased on the valaya.com platform.
1.3 We provide worldwide shipping and delivery for our products. By partnering with leading logistics service providers, we aim to offer a seamless and hassle-free experience for customers receiving their purchases from the valaya.com platform.
1.4 By agreeing to use the valaya.com platform and/or purchasing a product, you accept the terms of this policy without modification. We encourage you to review this policy each time you visit the platform. If you do not agree with the terms, please refrain from using, accessing, or transacting on the platform.
2. TERMS OF SHIPPING AND DELIVERY
2.1 We partner with third-party logistics service providers to facilitate product shipping and delivery to you ("Logistic Partners"). We shall provide the details of the Logistic Partner responsible for processing the shipping and delivery of any product(s) purchased by you on the online platform at the time such product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timeline ranges from 48 hours to 2 weeks within India and 15–20 (fifteen to twenty) working days (tentative) for orders outside India, from the date of order completion. However, orders placed on the website platform for customization will have a different timeline, which will be communicated to the customer via email or customer care. In any case, the user will be provided with an estimated timeline for the delivery of the product purchased from the website platform. You agree and understand that though we facilitate product delivery to users through our Logistic Partners, we reserve the right to ship and deliver the products on our own without engaging any Logistic Partners or third-party service providers.
2.2 You agree and understand that while we endeavour to ship and deliver our products worldwide, we may, at our sole discretion, determine a select list of areas that are unserviceable for product delivery. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the website platform in such cases. If an area is deemed unserviceable by us, we shall notify the user at the time of placing an order on the website platform. You may also verify whether an area is unserviceable by entering the relevant PIN code on the website platform.
2.3 You agree and acknowledge that to facilitate timely delivery of purchased products to you, we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information submitted by you on the website platform is true, complete, accurate, and sufficient to identify the delivery location. You understand that you shall bear absolute liability if any failure in delivering the purchased products occurs due to your failure to provide correct, complete, and accurate information at the time of placing the order. It is further clarified that we shall not be liable at any point due to your failure to provide such information.
2.4 We will attempt to deliver the purchased product to your designated address within the estimated timeline notified to you. If you are not available or present to accept delivery of the product, our Logistic Partners will make a maximum of two (2) attempts to deliver the purchased product(s). If the second delivery attempt is unsuccessful and you remain unavailable, we reserve the right to cancel the order of the purchased products at our sole discretion and process the return of such products to us. Once placed, orders cannot be cancelled. We further reserve the right to deliver products at an additional delivery cost, which shall be borne by you and paid in advance.
2.5 While we make reasonable efforts to ensure that purchased products are delivered to you promptly and within the timeline notified to you, you acknowledge that delivery may be delayed due to:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
(e) Other unforeseeable circumstances.
In such cases, we will make reasonable efforts to inform you via email or mobile number registered with us. However, we disclaim all liabilities for failure to inform you of delivery delays or to compensate for claims arising from such delays.
2.6 We endeavour to engage Logistic Partners, employees, and agents with the highest regard for ethics and integrity. However, we cannot control the actions or inactions of delivery personnel. As we only facilitate delivery of the purchased products, we shall not be held liable for issues such as improper conduct, delayed delivery, or tampered packaging.
2.7 Once you place an order on the website platform, we process the order and hand over the purchased product to our logistics partner. You will receive a unique tracking number that enables you to track the status of the delivery. Tracking details may be checked on the Logistic Partner's website or application. Please note, that tracking updates may be subject to delays or inaccuracies, and we disclaim liability for any inconsistencies in tracking information.
2.8 Shipping fees may be charged depending on the value, type of product, and delivery location. Shipping fees are non-refundable unless the product delivered is defective, damaged, or incorrect (subject to verification).
2.9 In case of defective, damaged, or incorrect products, customers must inform us within 24 hours of receipt. Returns will be facilitated through our reverse logistics partners. Acceptance of returns is at our sole discretion and subject to our policies.