Refund policy

All products sold on this website are offered on an "As Is" basis. We kindly request customers to inspect their purchases upon delivery. Any replacement queries must be raised within 24 hours of receiving the product, along with required proof; otherwise, they will not be eligible for return, refund, or replacement. Luxury handcrafted garments may include slight artisanal variations which add to their uniqueness and are not considered defects.

Our replacement policy includes the following conditions:
1. Replacement is restricted to identical products.
2. Replacement is available only for incorrect sizes or defects.
3. Actual replacement will commence once the returned goods are received by our shipping department.
4. Custom orders are not eligible for replacement under any circumstances.
5. If replacement is required due to size issues, pickup charges will be paid by the client.
6. No replacement is applicable on accessories.
7. No replacement is applicable on sale items.
8. Products must be returned in original packaging with all tags intact.
9. Items must be unused, unaltered, and in original condition to qualify for replacement.
10. To validate a replacement request, we may ask for photographs or videos as proof of the issue.
11. There is no refund policy; in cases where a replacement is not possible, a store credit may be issued at our discretion.

We aim to ensure your satisfaction with every purchase at valaya.com.